30-Day Return Policy
We accept returns within 30 days of delivery for unused items in original packaging.
1. Return Eligibility
To be eligible for a return, items must be:
- Within 30 days of delivery date
- Unused, unworn, and unwashed
- In original packaging with all tags attached
- Free from damage, stains, or alterations
2. Non-Returnable Items
The following items cannot be returned:
- Intimate apparel and swimwear (for hygiene reasons)
- Items marked as "Final Sale" or "Clearance"
- Items that have been worn, washed, or altered
- Items without original tags and packaging
3. How to Initiate a Return
To start a return, please contact us:
Email: support@2buy.ai
Subject Line: "Return Request - Order #[Your Order Number]"
Include: Your order number, item(s) to return, and reason for return
We'll provide you with return shipping instructions within 48 hours.
4. Refund Process
Once we receive and inspect your return:
- Refunds are processed within 5-7 business days of receiving the returned item
- Refunds are issued to the original payment method
- Original shipping charges are non-refundable (unless the return is due to our error)
- Return shipping costs are the responsibility of the customer
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 7 days of delivery
- Include photos of the damaged/incorrect item
- We'll arrange a free return shipping label
- A replacement or full refund will be issued at no additional cost
6. Exchanges
We do not offer direct exchanges. To get a different size or item, please return the original item for a refund and place a new order.
7. Contact Us
For any questions about this Return Policy, please reach out:
Email: support@2buy.ai
Website: https://2buy.ai